SHIPPING WITHIN AUSTRALIA

We offer free standard shipping with sign on delivery on all orders within Australia! 

Express shipping is available at a flat rate of $10.  You can choose to have your products shipped via express post at the checkout.  

We primarily use Australia Post to ship out all our goods.  We occasionally use courier companies too. 

Standard shipping usually takes 2 - 7 business days to be delivered, this applies from the day your order is shipped.  Items shipped out via express post are usually delivered the next business day once your order has been dispatched, subject to peak periods such as Christmas. 

*Please note: For Western Australia and rural areas, express shipping should take 2-7 business days. Australia Post can sometimes experience delays in WA and rural areas of QLD. We entrust Australia Post with your parcel and do everything we can to make sure it gets to you on time, however, any delays they experience are (unfortunately) out of our hands.

When we send out your order, you will receive an email notification confirming your purchase and another email confirming shipment with your tracking number. 

Please note that we aim to dispatch orders within 24 hours of receiving payment, with the exception of sale periods, where this may take up to 48 hours. Estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorisation.

We accept no responsibility for any loss or damage to goods occurring in transit. Once the item has been shipped, the onus of ensuring your product arrives safely, is transferred to you.

INTERNATIONAL SHIPPING

SEAQUATIX didn't think it was fair that only Aussie guys and girls were having fun with our products, so we decided we would share the love with the rest of the world. Afterall, sharing is caring right?

For our international compadres, Seaquatix uses Australia Post Standard Shipping with sign on delivery for all of our orders. 

The shipping rates are below:

New Zealand - $20.00

Asia, Us & Canada - $25.00 

UK- $30.00

RETURNS

SEAQUATIX hopes you love our products as much as we do! However, we understand you may want to return your item in certain circumstances and that's totally cool. To show you that we understand, SEAQUATIX offers a satisfaction guarantee for all items purchased from us, provided our products are returned to us in their original condition and packaging.

Attached to our products is a 14 day refund or exchange policy.

Refunds 

Refunds are only offered for defective items and not for change of mind. 

If your original invoice had free postage, we will deduct $10 for postage and handling. 

NOTE: Refunds cannot be issued for reduced items or during special sales. 

Exchange

If you would like to exchange your products:

  • Please contact us within 14 days from the date of purchase, so that we can check that product's availability;
  • Pay the re-postage fee of $10 for regular mail to our paypal account hello@seaquatix.com; 
  • Send us the transaction ID of this payment; and
  • Send the item in its original packaging back to us at:  

          SEAQUATIX HQ

          PO BOX 3115, St Pauls LPO, NSW 2031

Please make sure you write your order number and name clearly on the parcel and we will contact you once we receive your transaction.